Vintage 001 pre-order terms
This English version is a translation provided for convenience. The Polish version is binding. Read the Polish version
- Scope
- these terms set out the rules of the Vintage 001 pre-order, which runs as a deposit reservation on the PLUM website at /rezerwacja/.
- What the deposit reserves
- a deposit of [kwota depozytu] reserves one specific numbered piece of the Vintage 001 configuration you select (Hero Duet, Ritual or Complete). The deposit is neither a separate fee nor a non-refundable advance.
- Credited against the price
- on the day the balance-payment window opens, the deposit is credited in full against the list price of [cena katalogowa]; all that remains to pay is the difference: [cena katalogowa] minus [kwota depozytu] = [kwota do zapłaty]. The list price does not change: the deposit neither lowers nor raises it.
- Refund, no questions asked
- the deposit is refundable on request, without giving a reason, at any time from the moment it is paid until the day the batch is dispatched. The refund is made in full, by the same payment method.
- Cancelling after the balance payment
- if you have already paid the balance and still decide to cancel before the day of dispatch, we refund both payments (the deposit and the balance) in full, on the same no-questions-asked basis.
- Numbering
- piece numbers are assigned within each allocation in the order in which deposit payments are credited (what counts is the moment the funds are credited, not the moment a payment session is opened).
- A released number returns to the pool
- if you cancel (a deposit refund or a refund after the balance payment), the released number returns to the pool and is assigned to the next deposit credited in the same allocation. This rule is public, and numbers already assigned to customers who have kept their reservation are never reshuffled by hand.
- Indicative launch date
- the indicative date for the opening of the balance-payment window and the dispatch of the batch is [launch date, indicative]. The date may change; we will tell you about any change by email, always with a new, specific date.
- Consumer right of withdrawal
- independently of the deposit refund described above (which goes further than the statutory requirement, as it covers the whole period up to dispatch), as a consumer you have the statutory right of withdrawal from a distance contract within 14 days from delivery of the goods, without giving a reason.
- Hygiene exception
- the right of withdrawal does not apply to sealed cosmetic products whose packaging has been opened after delivery, where for reasons of health protection or hygiene they are not suitable for return once opened. Independently of this statutory exception, the Velvet Guarantee is a voluntary, wider commitment of the brand and covers opened products too.
- Contact
- [contact address to be supplied by the founder].
A draft for legal review, not legal advice. Legal counsel will confirm the final wording before launch.